Anyone living, studying or working in Havering can access good quality NHS dental services. Simply find a dental practice that is convenient for you and contact them to make an appointment.

If the patient has no usual dentist, or there is no response from the usual dentist, the patient should try searching on the NHS choices if they can access the internet nhs.uk/service-search/find-a-dentist or they should contact NHS 111.

Who can refer?

• Self Referral
• Reception / Admin
• GP

Included

Excluded

– Trauma ; Involving dental tissues with lost, loose or broken teeth; bleeding gums, minor cuts and bruising to the lips inside the mouth; loose teeth; broken or sharp teeth; lost fillings; toothache; bleeding or swollen gums; lumps/bumps/ulcers/blisters; Loose or broken crowns/bridges or dentures ; bad taste/bad breath. – Developmental ; children with missing or extra teeth; crooked teeth; requesting braces; broken braces/trauma from braces. – Outside the mouth; Pain around your jaw, ear and temple, joint pain/clicking/restricted opening; swellings affecting mouth, jaws and face.

– Prolonged or excessive bleeding due to large lacerations; swelling causing difficulty with swallowing or breathing; trauma with associated head injury. – Spreading infection or systemic involved of a dental infection. e.g Diffuse or severe facial swelling leading to problems with opening mouth, swallowing, fever, malaise.

What is this service:

Most cuts and grazes can be treated at home and will start to heal in a few days. But some wounds may need to

be treated by a medical professional if there’s a risk of infection, if the injury is serious, or if you have recently

had an operation.

Simple wound care services are available to all patients over the age of 16 who are registered with a GP

practice in Barking & Dagenham, Havering or Redbridge. The services support patients with managing wounds

such as skin ulcers, first degree burns, post-surgical sutures, clips removal and routine dressings.

After having your Test, please allow the following time-scale, before contacting the Surgery about your results:

• 5-10 days for Blood test results
• 10 days for X Ray results
• 4-6 weeks for Cervical smear tests http://www.doh.gov.uk/pricare/pca.htm

For Test results ring 020 8554 1371 between 11-12 noon & 3-4pm. and book a Telephone Consultation with the GP.

What is IAPT?

Improving Access to Psychological Therapies (IAPT) is an nhs service that offers NICE recommended treatments for people experiencing common mental health problems.

What are the treatment?

• 1:1 Cognitive behavioural Therapy (CBT)
• Computerised CBT
• Counselling
• Guided Self Help
• Group Workshops

Who can refer?

• Self-referral
• Reception/Admin
• GP/Primary Care head professionals. e.g : nurse health visitors.

How to refer?

• Electronically via website – talkingtherapies.nelft.nhs.uk/havering/
• Telephone – 0300 300 1554

 What conditions are covered ?

Included	Excluded
– Feeling low and depressed. – Feeling anxious, stressed or panicky. – Problems with low self esteem. – Worrying – Problems dealing with traumatic life event. – Obsessions and compulsions. – Helping people manage change whether it’s through heath or change in circumstances. – Adjustment to long term health conditions.	– Schizophrenia / ‘‘I’m hearing voices’’ – Significant Risk/ Suicidal – Bipolar Disorder – Personality disorder – Anger Management – Obvious signs of psychosis – Substance Misuse – Unexplained neurological symptoms – Under 18

If patient presents with significant risk/ suicidal thoughts please follow practice protocols.

Not all Services are Free

Please see Notice Board for current charges.

You are required to pay for:

• Private medical certificate for the first 6 days of illness
• Filling in insurance claim forms
• Medical examinations for HGV, PSV, Taxi driver examinations
• ACWY Certificates
• Passport/ Photo Driving Licence application

For the first 6 working days of illness, a Self-certificate is sufficient, which you obtain from your employer or the DSS. Please make an appointment to see the doctor, if you require a private certificate.

Patients can also book an appointment themselves, for a basic health assessment, by contacting Reception.

We offer a full range of contraceptive services at this Surgery. Please book an appointment, to see the Doctor.
Appointments can be booked at reception.

Patients aged 40-74 years that are currently not on any medication & who have not attended for 1 year or more, will be invited for a Health check at this Surgery.

Please use your computerised slip whenever possible. If you require a repeat prescription, put your request in writing (with name & date of birth) & hand it to the Receptionist or leave it in the box at Reception.

Please be advised that 2 working days notice is required, for the issue of repeat prescriptions.

Your prescription can be posted to you, provided a stamped addressed envelope is enclosed with your request. You can arrange for a Chemist of your choice to collect your repeat prescriptions from the Surgery.

The Surgery does not accept requests for Repeat Prescriptions over the telephone.